Each morning when I go to the office, I listen to all of the messages on the answering machine from the previous night.
We don’t offer emergency services overnight, but we do promise next-day service on any calls made throughout the evening. I listened to all of the messages and one particular message stood out among the rest. I could tell it was a man on the phone, but he was mumbling through most of the message. I couldn’t understand anything he was saying and I didn’t hear his phone number either. I wanted to provide HVAC services to the customer, but I didn’t have any way to contact the guy. I hoped the customer would contact us again, but I didn’t get any other phone calls throughout the day that sounded like the same person. The next day, I had another message on the answering machine. I could tell it was the same person, but this time I was able to understand the telephone number. I wrote down all of the numbers and I contacted the customer. I visited the service address a couple of hours later. As soon as I meant the customer, I understood why it was difficult to hear his messages. The guy had suffered from a stroke a few years ago and he was still having trouble speaking properly. I helped the customer with the furnace repair and I gave him my personal cell phone number so he could text me next time he has an issue with the heating plan or air conditioning system.