The changes have improved our rating online

It’s been many years since I was in HVAC school.

At that time, technology was just getting started and seeping into different industries.

HVAC systems were huge, but I’ve seen them get gradually smaller and more efficient. I remember my parents had this huge window AC unit that we relied on during summer. It was set up in my sister’s bedroom and she was never allowed to close her door when it was hot. That way, the cool air could flow all over the house and make sure everyone was comfortable. Later, they bought a HVAC system that was just as big, but it no longer had to be set up in my sister’s bedroom. I found this intriguing and talked my parents into letting me go to HVAC school. My dad wanted me to try another field, but I saw the potential in the HVAC industry. Now, it’s 20 years down the line and I own a HVAC company. I partnered with a friend who was in business at that time and we never looked back. We have a staff of 20 HVAC technicians and 15 different vehicles to make servicing our customers easier. Of late we’ve been having issues with poor rating online by our customers. They kept complaining about poor communication and lack of accessibility online. Our customers wanted to be able to book an appointment online and not have to follow it up with a call. We know the importance of embracing technology and made sure we streamlined the booking process. The changes have improved our rating since we no longer have some appointments getting lost.


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