Every day when I come to the office, I listen to the voice messages from the previous night. The office is closed from 7 p.m. until 7 a.m, then customers can leave a message if they have any problems with the heating or air conditioner. I returned all of the calls first thing in the day. All of us do not offer 24-hour emergency services, however there are a couple of other Heating and A/C services companies that do offer nighttime repairs. I leave the names of two services on the answering machine. I trust the owners and I would use them myself. Some of days ago I came to work and I had seven messages on the machine. Most of the calls were just routine questions and troubles. The last message was seriously hard to understand. The guy sounded love he was talking with a mouth full of rocks and marbles. I barely understood his message, and he didn’t mention a name or leave a cellphone number. I didn’t have any way to call back the customer. I had a cellphone number on the caller ID, even though I did have a name or address. I waited to see if the client would call back that day, even though I never heard from anyone. I sincerely hope the guy called someone else. I would hate to think the guy was resting by the cellphone waiting for me to call back. I do our best to give good repair and affordable rates. If he would have left a name or address, I would have been able to find more information.
hvac business