Every afternoon when I come to the office, I listen to the voice messages from the previous evening.
- The office is closed from 7 p.m.
until 7 a.m; Customers can leave a message if they have any concerns with the heating or I returned all of the calls first thing in the afternoon. Every one of us do not offer 24-hour emergency services, however there are a couple of other HVAC services companies that do offer eveningtime repairs. I leave the names of 2 services on the answering machine. I trust the owners and I would use them myself. Not many of afternoons ago I came to work and I had several messages on the machine. Most of the calls were just routine questions and problems. The last message was extremely hard to understand. The guy sounded love he was talking with a mouth full of rocks and marbles. I barely understood his message, and he did not mention a name or leave a iphone number. I did not have any way to call back the customer. I had a iphone number on the caller ID, although I did have a name or address. I waited to see if the customer would call back that afternoon, although I never heard from anyone. I sincerely hope the guy called someone else. I’d hate to suppose the guy was sitting by the iphone waiting for me to call back. I do our best to supply nice maintenance and affordable rates. If he would have left a name or address, I would have been able to find more information.