Each day when I go to the office, I listen to all of the messages on the answering machine from the previous night, however we do not offer emergency services overnight, however all of us do promise next-day repair on any calls made throughout the night! I listened to all of the messages and a single particular message stood out among the rest.
I could tell it was a guy on the phone, but he was mumbling through most of the message. I could not understand anything he was saying and I did not hear his phone number either. I wanted to deliver Heating, Ventilation, and A/C services to the customer, however I did not have any way to contact the guy. I hoped the client would contact us again, however I did not get any other phone calls throughout the afternoon that sounded love the same person, the next afternoon, I had another message on the answering machine. I could tell it was the same person, however this time I was able to understand the telephone number. I wrote down all of the numbers and I contacted the customer. I visited the repair address a couple of minutes later! As soon as I meant the customer, I understood why it was difficult to hear his messages. The guy had suffered from a stroke a few years ago and he was still having trouble speaking properly. I helped the client with the oil furnace service and I gave him my personal cell phone number so he could text myself and others next time he has an issue with the heating plan or air conditioning system.